FAQ
        We are very grateful that you have chosen our LED products for your business. We will provide you with accurate, timely delivery and quality service. In order to better protect customers' interests and normalize our services, we have made the following Frequently Asked Questions:
Are you a manufacturer, or a trading company?
We are a manufacturer, owning our own factory in Zhengzhou, China. Factory prices can be given.

Can I purchase products which are not shown on the website?
Yes. Please send us your requirement and we will try to help with your specific needs.

How can I place an order?
You can contact us by phone to place your order or send us an email (see contact page). You can pay by Paypal, Western Union, T/T, L/C etc.

Where do you ship goods to?
We ship our LED boards to everywhere, every country in the world. Please firstly contact us by mail or phone.

Do you offer a warranty?
Yes we do. All products sold on this site come with a 12 months standard warranty on faulty goods.

What is an LED?
A light emitting diode (LED) is a semiconductor device that emits visible light when electrical current passes through it, it is a special kind of diode.

What color of light can LED emit?
Most LEDs are monochromatic. Light color is associated with the light wavelength. LEDs made with different semiconductor materials emit lights in different wavelengths. LED light wavelengths range from 400 nanometers (blue) to 800 nanometers (red). The colors of popularly available LEDs in the market are red, orange, amber, yellow, green, blue and white. All of our boards can display up to 90 variations of light and patterns.

Why is the lifespan of an LED measured as lumen depreciation?
The lifespan of an LED is vastly longer than that of incandescent, fluorescent or HID lamp sources, generally can reach 50,000 hours or longer. Although the LED never really burns out, product lifespan is measured by lumen depreciation.
The Illuminating Engineering Society's (IES) current standard for calculating the life of an LED as the point at which the LED reaches 30 percent lumen depreciation.
Remember, a 50,000-hour rating is not equivalent to lamp life rating. LED life is rated where it has reached 30 percent lumen depreciation. At 50,000 hours an LED would still be operating, but at a decreased lumen output.
Based on how long a fixture is illuminated per day, here's what 50,000 works out to:
Hours of Operation: 50,000 hours is:
24 hours a day 5.7 years
18 hours per day 7.4 years
12 hours per day 11.4 years
8 hours per day 17.1 years

Do you offer discounts to volume buyers or offer lower prices to dealers?
Yes, we can offer you a huge discount if you would like to sell our products to your local market. Product description words, pictures, videos etc can be sent freely for your big scale advertising and promoting. Please contact us for more information.
More questions, pls contact our service team. Very glad to help you!
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